Refund policy

We want you to be satisfied with your purchase. This Refund Policy explains the conditions and procedures for returns, refunds, damaged items, and order cancellations.

30-Day Return Policy

We accept returns of defective and non-defective products within 30 days after delivery.

Only new, unused items are eligible for return. To be eligible, an item must be in the same condition in which it was received, include all original components, accessories, manuals, and other included materials, be returned in its original packaging where reasonably possible, and be accompanied by a receipt or other proof of purchase.

This voluntary return policy does not limit any mandatory consumer rights that apply in your country or region.

How to Request a Return

Before returning any product, please contact us with your order number, the product you wish to return, the reason for the return, and photographs or videos where an item is damaged, defective, incomplete, or incorrect.

If your return is accepted, we will provide the applicable return address and downloadable, printable return instructions or label. Please do not send products to our registered business address unless we specifically instruct you to do so. Products returned without prior authorization or sent to an incorrect address may not be accepted.

Return Shipping Costs

Returns are sent by mail. The customer is responsible for downloading and printing the applicable return label or instructions, and for the return shipping costs, unless applicable law requires otherwise. We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for returned packages that are lost before reaching the authorized return address.

We do not charge a restocking fee.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item is damaged, defective, incorrect, or missing components, contact us as soon as reasonably possible, preferably within 7 days of delivery. Include your order number and clear photographs or videos showing the issue and the packaging. After reviewing the claim, we may offer an appropriate remedy, including repair, replacement parts, a replacement product, a partial refund, or a full refund.

The request to contact us within 7 days is intended to help us investigate shipping damage promptly and does not limit any mandatory consumer rights.

Non-Returnable Items

The following items generally cannot be returned unless they are defective, incorrectly supplied, or applicable law requires otherwise:

Customized or personalized products;
Gift cards;
Products that have been materially altered, improperly installed, misused, or damaged after delivery;
Products missing essential components or accessories; and
Products clearly marked as Final Sale, where such exclusions are permitted by law.

Exchanges

We do not offer exchanges. If you need a different item, you may request a return in accordance with this policy and place a new order separately.

Refunds

We will inspect returned items after they arrive at the authorized return address and notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 7 days. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Unless the product is defective, incorrect, or applicable law requires otherwise, original shipping charges are non-refundable and return shipping costs remain the customer's responsibility.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to cancel orders that have not entered processing or been dispatched, but cancellation cannot be guaranteed. If an order has already been dispatched, you may request a return after receiving it in accordance with this Refund Policy.

European Union and EEA Customers

Where European Union or European Economic Area consumer law applies, you may have the right to withdraw from an eligible online purchase within 14 calendar days after receiving the goods, without providing a reason. To exercise this right, notify us clearly within the applicable withdrawal period and return the goods according to the instructions we provide. Unless applicable law provides otherwise, you are responsible for the direct cost of return shipping. Where required by law, we will refund the purchase price and the cost of the least expensive standard delivery method offered for the original order. We may withhold the refund until we receive the returned goods or evidence that the goods have been sent back, where permitted by law.

Australian Customers

Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Customs Duties and Import Taxes

Customs duties, import taxes, and fees paid directly to customs authorities, carriers, or other third parties might not be refundable by us. Any refund of such charges is subject to the rules of the relevant authority and applicable law.

Mandatory Consumer Rights

This Refund Policy operates in addition to applicable consumer protection laws. Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded.