Shipping policy

Shipping Policy

Thank you for shopping with Hanray Premium (Hong Kong) Co., Limited. This Shipping Policy explains where we currently ship, our estimated processing and delivery times, and other important shipping information.

Shipping Availability

Shipping is currently available to customers in North America only. We do not currently ship to destinations outside North America.

Order Processing and Delivery Times

Orders are dispatched within 1–2 business days after you place your order.

Delivery takes an estimated 7–28 business days after dispatch.

Business days do not include weekends or public holidays. These delivery times are estimates and are not guaranteed. Deliveries to remote areas may take longer.

Orders may also be delayed because of customs inspections, severe weather, carrier disruptions, peak shopping periods, or other circumstances beyond our reasonable control.

Shipping Rates

Available shipping methods and applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided with your order after the package has been dispatched. Tracking information may take some time to update after shipment.

Customs Duties and Taxes

Orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs clearance procedures may cause delays beyond the estimated delivery time.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or Missing Packages

If your package has not arrived by the end of the estimated delivery period, please contact us and provide your order number and tracking information. We will assist you in checking the shipment with the carrier.

For assistance, please visit our Contact Information page.

Business Name: Hanray Premium (Hong Kong) Co., Limited